These are concluded between:
- REDHAWK TECHNOLOGIES (OPC) PRIVATE LIMITED, an Indian company with registered office at hatiya gachi ward-31,Bihar, chaired by Mr Amanullah Khan, below, named HawkTurbo or Service.
After ordering online, you will receive an email confirmation from HawkTurbo containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Your account activation will be completed within 5 minutes of a confirmed successful payment (i.e. near instantly).
If you wish to query a delivery please contact us at https://helpdesk.hawkturbo.com .
Thank you for choosing Hawkturbo.com. We work very hard to provide a top service on our website and compensate for any downtime (by adding extra days to your account validity). If your account has been active for less than 3 Days or if you have not downloaded more than 10 files or 10GB of downloads, you are allowed to get a full refund only if our team approves it. If your account has been active for more than 3 Days, you can get a partial refund under following circumstances: Customer support isn't able to resolve your issues and more than 30% of the filehosts we support are offline. Your account was not banned due to sharing or abuse violations. To get a refund, please create a support ticket explaining your situation, make sure to include your your transaction ID in the ticket.
This refund policy does not apply if we determine that your refund request is fraudulent and your purpose of signing up and paying for the service was to claim a refund after use.
If our services are inaccessible for a considerable period of time, we guarantee a compensation period equal to the duration of the service unavailability for every impacted user of our service.